Refund Policy

Last updated: 31 May 2026

1. Free trial — evaluate before you pay

Every account starts with a 14-day free trial. During the trial:

• No card required — we never ask for payment details and you are not charged.
• You get hands-on access to the real product across three live markets (Brazil, the Philippines and the United States) with a curated set of operators.
• The trial exists precisely so you can assess the data, coverage and quality in full before spending anything.
• If you choose not to subscribe, the trial simply ends — there is nothing to cancel and nothing to pay.

2. Subscription & billing

• Full access is a $299/mo subscription (introductory price for early subscribers; regularly $499/mo), billed through Lemon Squeezy, our payment provider and merchant of record.
• The subscription auto-renews monthly until you cancel.
• Access begins immediately upon payment.

3. Refunds — all sales final

• Payments are non-refundable. Because you evaluate the full product during the free trial, every purchase is an informed decision.
• Cancelling stops future renewals but does not refund the current paid period.
• Pro-rata refunds are not provided.
• The product is digital data delivered with immediate access. By subscribing you confirm that delivery begins at once and you waive any statutory withdrawal / cooling-off right for digital content, where such a waiver is permitted.

4. Service failure

Refund requests for documented, material service failure are reviewed case-by-case:

• Sustained downtime exceeding 72 consecutive hours.
• Verified data corruption affecting your account.

Email team@dataglass.pro with the subject "Refund dispute" within 14 days of the incident, including evidence.

5. Cancellation

• Cancel anytime in your dashboard at /app/billing or via the Lemon Squeezy customer portal linked in your receipt.
• Cancellation takes effect at the end of the current paid period — you keep access until then.
• Once cancelled, your subscription will not renew or be charged again.

6. Chargeback abuse

Initiating a fraudulent chargeback — disputing a charge with your card issuer despite having received the service — is a violation of these terms. Customers who do so forfeit access immediately and are barred from re-subscribing under the same identity.

7. Why this policy

DataGlass delivers structured operator data — value that is realised within the first minutes of access. Our 14-day, no-card free trial gives you complete pre-purchase evaluation, so the no-refund-after-purchase policy reflects standard digital-data practice and protects against bulk-extraction abuse.

8. Contact

team@dataglass.pro