Refund Policy

Last updated: 2 July 2026

1. Free trial — evaluate before you pay

Every account starts with a 14-day free trial. During the trial:

• No card required — we never ask for payment details and you are not charged.
• You get hands-on access to the real product across three live markets (Brazil, the Philippines and the United States) with a curated set of operators.
• The trial exists precisely so you can assess the data, coverage and quality in full before spending anything.
• If you choose not to buy, the trial simply ends — there is nothing to cancel and nothing to pay.

2. Your subscription

• Full access is a subscription for the term you choose (monthly, quarterly or annual) at the rate shown on the pricing page.
• You pay a single invoice per term (crypto or bank transfer). There are no automatic charges — access runs until the end of the paid term and then stops unless you start a new term.
• Access begins as soon as your payment is confirmed.

3. Refunds — all sales final

• Payments are non-refundable. Because you evaluate the full product during the free trial, every purchase is an informed decision.
• Once purchased, access is not refundable, in whole or in part.
• The product is digital data delivered with immediate access. By subscribing you confirm that delivery begins at once and you waive any statutory withdrawal / cooling-off right for digital content, where such a waiver is permitted.

4. Service failure

Refund requests for documented, material service failure are reviewed case-by-case:

• Sustained downtime exceeding 72 consecutive hours.
• Verified data corruption affecting your account.

Email team@dataglass.pro with the subject "Refund dispute" within 14 days of the incident, including evidence.

5. Access term and renewal

Access is granted for the term you paid for (monthly, quarterly or annual) and ends when that term expires. There are no automatic renewals and no hidden charges — billing is a single invoice per term. To continue, start a new term; to "cancel", simply don't renew — there is nothing to charge.

6. Chargeback abuse

Initiating a fraudulent chargeback — disputing a charge with your card issuer despite having received the service — is a violation of these terms. Customers who do so forfeit access immediately and are barred from re-subscribing under the same identity.

7. Why this policy

DataGlass delivers structured operator data — value that is realised within the first minutes of access. Our 14-day, no-card free trial gives you complete pre-purchase evaluation, so the no-refund-after-purchase policy reflects standard digital-data practice and protects against bulk-extraction abuse.

8. Contact

team@dataglass.pro